E-mails are scheduled to be answered at 9 AM, Eastern Time, Monday through Saturday. Please send us a detailed message so that we can act upon your request. Please include your phone number so we can call if we have a problem.
Telephone is not the best way to reach us. Because of our size and the desire to keep costs
down, our phones are only manned when someone is available. Also, while we do have voice
mail, we often cannot understand a message left for us. If you must phone,
please leave us a detailed message so that we can act upon your request. Speak slowly and
distinctly. Please be sure to include your name and the name used to set up the account - please
spell the names to insure we can understand them. Includeing your user id, city and state
would also be helpful. Please leave your phone number so we can call you if we have a
problem. We normally respond to calls by e-mail so please leave the e-mail address to which
we should respond. If you do not get a response within 36 hours, it is likely that we were
not able to understand your message. Thank you for your cooperation.