E-mails are scheduled to be answered at 9 AM, Eastern Time, Monday
Please send us a detailed message so that we can act upon your request.
Please include your phone number so we can call if we have a problem.
Telephone is not the best way to reach us. Because of our size and
the desire to keep costs
down, our phones are only manned when someone is available. Also, while we have
mail, we often cannot understand a message left for us. If you cannot E- mail
and must phone,
please leave us a detailed message so that we can act upon your request. Speak
distinctly. Be sure to include your name and the name used to set up the
account - please
spell the names to insure we can understand them. Include your user id, city
would also be helpful. Please leave your phone number so we can call you if we
problem. We normally respond to calls by E-mail so please leave the email
address to which
we should respond. If you do not get a response within 36 hours, it is likely
that we were
not able to understand your message.
Be sure to include your name and the name used to set up the account. Include your user id,
city and state. Also include your phone number so we can call if we have a problem. We normally
respond by E-mail so please include the email address to which we should respond.
Important account information communicated through e-mail may
be affected by any e-mail filtering "SPAM" software you have installed on your
We use your e-mail address to confirm your membership, supply
your password, respond to inquiries and to keep you updated about news and
information relevant to your account(s).
To ensure that you receive our e-mails, do one of the following: